Refund & Returns

At Two Brothers Grooming, we stand behind the quality of our products and want you to feel confident every time you order.

Returns

We accept returns on unused, unopened products within 14 days of delivery.

• Items must be unused and in original packaging.
• Proof of purchase is required.
• Return requests must be submitted within 14 days of delivery.

Once your return is approved, you’ll receive instructions on how and where to send your item back.

Refunds

After we receive and inspect your return, we’ll email you to confirm approval or rejection of your refund.

• Approved refunds are issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.

Non‑returnable items

For hygiene and safety reasons, opened or used grooming products cannot be returned or refunded.

We also do not accept returns for:

• Sale or discounted items
• Gift cards

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue.

We’ll make it right by issuing a replacement or refund where applicable.

Shipping costs

• Original shipping costs are non‑refundable.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Exchanges

We don’t offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Need help?

Questions about your return or refund? Reach out through our Contact page or email our support team. We aim to respond within 24–48 hours.